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CLIRoutes

Call-center routes · MX +52

Mexico CC Routes for dialer traffic

Capacity for predictive and power dialers calling Mexico, with per-campaign concurrency, short-call monitoring and live quality stats per destination code.

Latin America+52
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key_facts · mx
country_code
+52 · MX
national_len
10 digits for all numbers since August 2019
mobile
No dedicated range: mobile and fixed share 10-digit area-code ranges
fixed
55 Mexico City · 33 Guadalajara · 81 Monterrey
regulator
Federal telecoms regulator, with PROFECO for consumer protection
timezone
Four time zones; most of the population is on Central time (UTC−6).
reviewed
2026-10-11

Overview

CC routes to Mexico

CC routes to Mexico are tuned for dialer traffic: high call attempts, short average durations and bursts at shift start. We size capacity per campaign and watch short-call ratios, so your traffic stays welcome on the terminating networks.

Mexico is a major nearshore market for Spanish-language collections and sales. CC routes include number-format validation in the portal reports, so legacy-format failures show up as a clear error class.

Mexico is a large Spanish-language nearshore market for US companies and a major destination for collections and customer care.

Number formats
TypeE.164
Mobile+52 33 1234 567833 1234 5678
Fixed+52 55 5123 456755 5123 4567
Toll-free+52 800 123 4567800 123 4567

+52 followed by a 10-digit national number.

Regulation · Federal telecoms regulator, with PROFECO for consumer protection

Caller ID rules in Mexico

A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.

Last reviewed

Caller-ID presentation

Callers must present a valid number. Consumers can register on REPEP, Profeco’s opt-out registry, and telemarketing to registered numbers is prohibited. Telecom regulation moved from the IFT to a new regulator in 2025, so check current guidance with counsel.

REPEP

The Public Registry to Avoid Advertising (REPEP), run by PROFECO, lets consumers opt out of marketing calls. Scrub against it.

Collections conduct

Collection calls are subject to rules on conduct and hours; keep agents and IVR scripts compliant.

Data protection

The federal law on personal data protection applies to call records and recordings.

Calling hours

Consumer-protection rules restrict marketing calls to reasonable daytime hours; check the latest PROFECO guidance.

Dialing & setup

Dialing Mexico correctly

  • Dial +52 and 10 digits for every number. The old “1” for mobiles and the 044, 045 and 01 prefixes are gone.
  • Most of Mexico is on Central Time without daylight saving since 2022; Baja California still follows US daylight saving.
  • Check REPEP before marketing calls, including mobile numbers.
  • Spanish-language scripts are expected; US-Mexico border traffic often switches language mid-call.

Caller ID best practice

Present a Mexican number you hold for domestic campaigns. Mexican numbers outperform US CLIs on Mexican handsets.

Troubleshooting

Common SIP errors on Mexico calls

  • 404

    Not Found

    The number was sent in a pre-2019 format, such as +52 1 for mobiles or with 044/045.

  • 484

    Address Incomplete

    A 7- or 8-digit local number without its area code.

  • 486

    Busy Here

    The called party is busy.

Quality guidance

What healthy Mexico traffic looks like

Mexican routes have improved since the 2019 numbering reform. Failed calls on new campaigns are usually old-format numbers in lead lists.

32–50%

ASR

2–4min

ACD

3–6s

PDD

Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.

Setup

Connect your CC route for Mexico

Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.

VICIdial carrier dialplan+52
; VICIdial › Admin › Carriers › Dialplan Entry — Mexico
exten => _952X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _952X.,2,Dial(SIP/<TECH_PREFIX>${EXTEN:1}@clirroutes,,tTo)
exten => _952X.,3,Hangup()

; Campaign dial prefix: 9 · send numbers as 52<national number without trunk 0>

FAQ

Mexico CC routes: FAQ

Can’t find what you need? Our routing team answers within the hour, around the clock.

Do you support collections campaigns into Mexico?

Yes, on CC and IVR routes for lawful collections, subject to local conduct and hours rules and our campaign review.

Should I use a Mexican CLI?

For Mexican consumers, yes. Local numbers get noticeably better answer rates than foreign CLIs.

Do I still need +52 1 for Mexican mobiles?

No. Since August 2019 all Mexican numbers are dialled as +52 plus 10 digits. Adding a 1 for mobiles now causes failures on many routes.

What is REPEP?

The Registro Público para Evitar Publicidad, run by Profeco. Consumers register to stop marketing calls, and companies must not call registered numbers for advertising.

Which time zone should my dialer use for Mexico?

Most of the country uses Central Time all year since daylight saving was abolished in 2022. Baja California and some border municipalities still change clocks with the US.

Can I run predictive dialers to Mexico?

Yes, for lawful campaigns. Set conservative pacing, follow Mexico’s calling hours and opt-out rules, and keep your abandoned-call rate low. CC routes report short-call ratios per campaign so you can tune pacing with real data.

Other products in Mexico

Nearby countries

Related guides

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Mexico CC Routes

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