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Notes from the routing desk

Shorter pieces from the people who run our network: how billing really works, what quality figures hide, and what we have learned from customer cutovers.

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Billing60/60, 6/6 or 1/1: what billing increments do to your real cost per minuteTwo routes with the same per-minute rate can cost very different amounts. How billing increments change what you pay, with worked examples for short and long calls.Mara Lindqvist14 Oct 20262 min

NetworkWhy we report ASR and ACD per destination, not as one network averageA single network-wide ASR figure hides the routes that matter to you. Why blended averages mislead, and how to read per-destination quality instead.Mara Lindqvist22 Sept 20261 min
ComplianceWhat to include in a caller-ID authorisation requestMost caller-ID approvals are delayed by missing documents, not the review itself. A checklist for number ownership, brand, campaign details and consent evidence.Priya Natarajan19 Aug 20261 min
OperationsMoving dialer traffic to a new carrier without a bad weekA phased cutover plan for contact centres changing voice carrier: run trunks in parallel, shift traffic in steps, watch the right metrics and agree rollback rules early.Tomás Herrera28 Jul 20262 min