CC & dialer routes
CC routes built for dialers and agent floors
Capacity engineered for the way call centers actually dial: sustained concurrency, bursts at shift start, answering-machine detection and agents waiting on every connect. Stable routes, authorised caller ID and a NOC that answers while your campaign is live.
Your rate deck is available in the portal after sign-up.
Outbound · CC route · dialer
+61 2 •••• ••••
41%
2.6min
2.0s
Sample values · live per destination in portal
What it is
CC routes are wholesale capacity shaped for dialer traffic
A call center does not dial like an individual. A predictive dialer places several calls per available agent, predicting how many will be answered, and drops the rest the moment an agent is matched. A single campaign can open hundreds of simultaneous channels, with many calls ending in seconds because nobody answered or an answering machine picked up.
Carriers that are not built for that profile see it as abnormal. They throttle concurrency, reject calls at shift start or quietly move the traffic to lower-quality paths. The dialer keeps dialling, agents sit idle, and the campaign report shows a mysterious drop in contacts per hour.
CC routes are provisioned and contracted for dialer traffic from the start. We plan concurrency conservatively, agree the expected short-call ratio with downstream carriers, and handle early media and answering-machine detection signals correctly so your dialer can make good decisions in the first second of the call.
The goal is predictability. When you start a shift with a hundred agents, the capacity is there, the caller ID is the one you configured, and connects reach agents without dead air.
Dialer-aware capacity
Concurrency and CPS planned for predictive and progressive dialling, including shift-start bursts.
Clean early media
Ringback and progress tones pass through so AMD and call-progress analysis work accurately.
Authorised caller ID
Present verified numbers per campaign or client; we deliver them on CLI-capable CC paths.
Campaign-time support
A 24/7 NOC with escalation paths for live campaigns, not a next-business-day ticket queue.
Who it’s for
For operations that measure success in contacts per agent hour
If idle agents cost you money, the route under the dialer matters as much as the dialer itself.
- 01
Call centers
Inside sales, retention, customer service outbound and lead follow-up on in-house agent floors.
- 02
BPOs
Multiple client programmes, each with its own caller IDs, reporting and route profile in one account.
- 03
Dialer operators
Hosted dialer platforms offering carrier capacity to their own tenants under sub-accounts.
- 04
Collections teams
Agent-handled collections within local calling-hour limits and contact frequency rules.
How it works
How a dialer call reaches an agent
The first two seconds decide whether a call becomes a conversation. We keep them clean.
- Hop 1Your dialerPlaces calls at the configured ratio, with the campaign caller ID and your concurrency limit.
- Hop 2CLIRoutes edgeEnforces your channel limit, normalises numbers and selects the CC tier for each destination.
- Hop 3Dialer-ready carrierInterconnects contracted for short-call ratios and burst concurrency, passing early media.
- Hop 4Contact and agentThe recipient answers; your dialer bridges them to an available agent instantly.
Why dialer traffic fails elsewhere
Unexpected concurrency and short-call ratios trip carrier fraud controls, causing throttling exactly when agents log in.
How we prevent it
Expected profiles are agreed downstream, concurrency is planned with headroom and bursts are smoothed at our edge.
Abandon-rate discipline
Clean early media and low PDD help your dialer predict accurately, which keeps abandoned calls within local limits.
Features
What you get with CC Routes
High, stable concurrency
Channel limits sized to your agent count and dialling ratio, raised on request with a capacity check.
AMD-friendly early media
Progress tones and early media passed through unaltered, so answering-machine detection is accurate.
Sub-accounts per client
Separate endpoints, caller IDs, limits and reports for each programme or tenant.
Live campaign view
Concurrent calls, CPS, short-call ratio and ASR per campaign, updated in real time.
Conservative capacity planning
We do not oversell capacity. When a route is full, you get told — not silently moved to a worse path.
Live-campaign escalation
Flag a campaign as live and get priority NOC response while it runs, around the clock.
Quality metrics
The numbers that matter here
For dialer traffic, read ASR and ACD together. A dialer naturally produces many short unanswered attempts; the trend matters more than any single number.
52%
ASR Answer-Seizure Ratio
Lower than agent-dialled traffic by nature. Watch for sudden drops, which usually mean list quality or caller ID trouble.
3.4min
ACD Average Call Duration
Your conversation length. Healthy ACD with falling ASR points to list issues; falling ACD points to route or CLI issues.
2.1s
PDD Post-Dial Delay
Directly affects abandon rate: long PDD makes predictive algorithms over-dial.
97%
NER Network Effectiveness Ratio
Separates network failures from no-answers, so you know whether to call the NOC or clean the list.
Gauge values are illustrative. Live per-destination ASR, ACD, PDD and NER are in your portal.
Setup
From sign-up to first call
Dialer customers usually connect a test campaign first, then raise concurrency once quality is confirmed.
- 1
Open an account
Business verification plus a short description of your campaigns, agent count and dialling mode.
- 2
Verify caller IDs
Register the numbers each campaign will present. Buy local DIDs from us if you need local presence.
- 3
Agree a capacity profile
Tell us concurrency, expected CPS and short-call ratio. We confirm the limits on your endpoint.
- 4
Fund your wallet
Top up with USDT, BTC or ETH. Your rate deck is available in the portal after sign-up.
- 5
Connect your dialer
Add the CLIRoutes carrier to your dialer, run a test campaign and scale up.
; Admin > Carriers > Add a new carrier[cliroutes]type=friendhost=sip.example-carrier.netport=5060username=YOUR_SIP_USERsecret=YOUR_SIP_SECRETdtmfmode=rfc2833disallow=allallow=ulaw,g729insecure=port,invitequalify=yesCompare
How this route compares
Most customers run two or three route types side by side. Use the one that matches each traffic profile — mixing them on one trunk is the most common cause of poor answer rates.
| Attribute | CLI | IVR | CC | A-Z | SIP trunk | DID |
|---|---|---|---|---|---|---|
| Primary job | Outbound with your caller ID intact | Automated, consented campaigns | Agent-handled dialer outbound | Broad wholesale coverage | PBX / UCaaS connectivity | Inbound and owned CLI |
| Caller ID | Guaranteed passthrough | Authorised CLI, delivered | Authorised CLI, delivered | Tier-dependent | Your DIDs or authorised | Number you own |
| Typical call length | Medium to long | Short (under 60s) | Medium | Any | Any | Inbound, any |
| CPS / concurrency | Moderate, steady | High, approved per campaign | High concurrency, bursty | Scales with volume | Channel limit you set | Per-number channels |
| Consent review | CLI authorisation | Required per campaign | AUP + DNC hygiene | AUP | AUP | Regulatory documents |
| Typical buyers | Sales teams, BPOs | Notification & survey platforms | Call centers, dialer operators | Resellers, carriers | Businesses, UCaaS | Support desks, local presence |
- CLI
- Primary job
- Outbound with your caller ID intact
- Caller ID
- Guaranteed passthrough
- Typical call length
- Medium to long
- CPS / concurrency
- Moderate, steady
- Consent review
- CLI authorisation
- Typical buyers
- Sales teams, BPOs
- IVR
- Primary job
- Automated, consented campaigns
- Caller ID
- Authorised CLI, delivered
- Typical call length
- Short (under 60s)
- CPS / concurrency
- High, approved per campaign
- Consent review
- Required per campaign
- Typical buyers
- Notification & survey platforms
- CC
- Primary job
- Agent-handled dialer outbound
- Caller ID
- Authorised CLI, delivered
- Typical call length
- Medium
- CPS / concurrency
- High concurrency, bursty
- Consent review
- AUP + DNC hygiene
- Typical buyers
- Call centers, dialer operators
- A-Z
- Primary job
- Broad wholesale coverage
- Caller ID
- Tier-dependent
- Typical call length
- Any
- CPS / concurrency
- Scales with volume
- Consent review
- AUP
- Typical buyers
- Resellers, carriers
- SIP trunk
- Primary job
- PBX / UCaaS connectivity
- Caller ID
- Your DIDs or authorised
- Typical call length
- Any
- CPS / concurrency
- Channel limit you set
- Consent review
- AUP
- Typical buyers
- Businesses, UCaaS
- DID
- Primary job
- Inbound and owned CLI
- Caller ID
- Number you own
- Typical call length
- Inbound, any
- CPS / concurrency
- Per-number channels
- Consent review
- Regulatory documents
- Typical buyers
- Support desks, local presence
Compliance notes
Rules that keep this route stable
Dialer traffic is scrutinised by regulators and carriers alike. Good hygiene keeps your routes and your numbers healthy.
DNC scrubbing
Scrub lists against the applicable national registers (such as the US National DNC and UK TPS) and your internal suppression list.
Abandoned-call limits
Many markets cap abandoned calls and require a message when no agent is available. Configure your dialer accordingly.
Calling hours
Respect local calling windows in the recipient’s time zone. Optional enforcement at our edge is available.
Authorised caller ID
Every campaign must present a number you own or are authorised to use, consistent with STIR/SHAKEN in North America.
Coverage
CC Routes by country
Call-center destinations with dialer-ready capacity. Country pages cover local caller ID and telemarketing rules.
- United States
- United Kingdom
- Canada
- Australia
- Germany
- France
- Spain
- Italy
- Netherlands
- Belgium
- Switzerland
- Austria
- Sweden
- Japan
- Brazil
- Mexico
The hidden cost of the wrong route under your dialer
A route that is slightly cheaper per minute but throttles at shift start, adds a second of post-dial delay or drops early media can cost far more in idle agent time than it saves. Agent salaries dominate call-center economics; carrier cost is a small fraction by comparison.
CC routes are priced and engineered with that in mind. The focus is on contacts per agent hour: consistent capacity, accurate call-progress signals and a caller ID that recipients recognise. Your rate deck is available in the portal after sign-up, alongside live quality for every destination you dial.
FAQ
CC Routes FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
What is a CC route?
A CC (call-center) route is wholesale voice capacity provisioned for dialer traffic: high concurrency, bursts at shift start and a high share of short or unanswered attempts. It is contracted and monitored for that profile so it does not get throttled.
How is a CC route different from a CLI route?
Both deliver authorised caller ID. CLI routes prioritise the highest CLI quality for steadier, longer calls. CC routes prioritise stable concurrency and dialer behaviour. Many customers use both.
Which dialers are supported?
Any SIP-capable dialer. We publish guides for VICIdial, GoAutoDial, Asterisk-based dialers, FreePBX and 3CX, and our NOC helps with others.
How much concurrency can I get?
Concurrency is set per endpoint based on your agent count and dialling ratio, then raised as traffic proves healthy. Tell us your peak and we will confirm capacity before you scale.
Do CC routes work with answering-machine detection?
Yes. Early media and progress tones are passed unaltered, which AMD and call-progress analysis depend on.
Can I separate clients in one account?
Yes. Sub-accounts give each client or programme its own endpoints, caller IDs, limits, CDRs and reports.
What happens if a route degrades during a campaign?
Traffic fails over to other CC-tier paths for the destination, and the NOC is alerted automatically. You see the change in your live view.
Do I need to scrub against DNC lists?
Yes. You are responsible for scrubbing against applicable national do-not-call registers and honouring opt-outs. Our AUP requires it, and it directly protects answer rates.
Where can I see rates?
Your rate deck is available in the portal after sign-up, with destinations, breakouts and billing increments.
Keep your agents talking, not waiting
Open an account and run a test campaign on dialer-tuned routes. Your rate deck is available in the portal after sign-up.