Acceptable Use Policy

Every call on our network must be lawful in both the originating and destination countries, must present a caller ID the customer is entitled to use, and — where the law requires — must be made with the called party’s consent.

• Present only numbers you own, numbers we have assigned to you, or numbers whose holder has authorised you in writing.
• Do not present numbers belonging to emergency services, government bodies, banks or other organisations you do not represent.
• Follow per-country presentation rules (for example STIR/SHAKEN attestation in the US and Canada, the 0303 prefix for telemarketing in Brazil, Ofcom CLI guidance in the UK).
• Do not alter caller ID to mislead, cause harm or obtain anything of value.

IVR, press-1 and voice-broadcast routes are for consented and lawful campaigns only — such as appointment reminders, customer surveys, collections notices and opted-in marketing.

• Honour TCPA, the National Do Not Call Registry and state rules in the US; CRTC rules and the DNCL in Canada; and equivalent local registries elsewhere.
• Respect permitted calling hours in the called party’s time zone.
• Provide an opt-out mechanism in every pre-recorded message and process opt-outs promptly.
• Keep consent records and produce them within five business days of our request.

The following is never permitted:

• Fraud, scams, phishing, impersonation or extortion.
• Calls to numbers on applicable do-not-call lists without a valid exemption.
• Traffic pumping, artificially inflated traffic, IRSF or wangiri patterns.
• Harassment, threats, hate speech or content unlawful in either country.
• Reselling to parties who have not accepted equivalent terms.

We monitor traffic patterns (short-duration ratios, answer-seizure anomalies, complaint volumes and traceback requests) to protect routes and called parties. Where we see risk we may rate-limit, block destinations or caller IDs, suspend the account, and retain funds needed to cover fines or carrier charges.

We cooperate with industry traceback groups and regulators. Repeated or serious violations lead to permanent termination.

If you received an unwanted call you believe passed through our network, email [email protected] with the calling number, called number and time (with time zone). We investigate every report.