Compliance Policy

Every account completes business verification before live traffic: registered company details, a named responsible person, a description of traffic and target destinations. Higher-risk traffic types and larger capacity require additional documents.

Caller IDs are added in the portal and must be verified before use — by ownership evidence, a letter of authorisation from the number holder, or by using numbers we assign. Unverified CLIs are rejected at our switch.

For US and Canadian destinations we route via partners participating in STIR/SHAKEN and sign or pass attestation according to the verified relationship between you and the presented number. We maintain a Robocall Mitigation Database filing where required.

Before enabling IVR, press-1 or voice-broadcast routes we review the campaign purpose, consent source, script, opt-out handling and calling hours. Approved campaigns are monitored; material changes require re-review.

We respond to industry traceback requests and lawful regulator requests within the required time frames, and we require the same from our customers. Failure to cooperate is grounds for suspension.

We do not serve customers or carry traffic in breach of applicable sanctions. Some high-risk destinations are blocked by default and enabled only on request after review.

Compliance questions, LOA submissions and regulator enquiries: [email protected].