Terms of Service

CLIRoutes ("CLIRoutes", "we") provides wholesale telecommunications services to businesses only. By opening an account you confirm that you act on behalf of a registered business and that you have authority to bind it to these terms.

Consumer use is not permitted. We may request evidence of incorporation, ownership and the nature of your traffic at onboarding and at any time afterwards.

We provide CLI routes, IVR routes for consented campaigns, CC (call-center) routes, A-Z voice termination, SIP trunking and DID / toll-free numbers, each as described in the portal at the time of use. Route availability, quality tier and supported features vary by destination and may change as upstream carriers change.

Your applicable rate deck is published in the portal after sign-up. Rates may change on the notice period shown in the portal; the rate in force at call setup applies.

Services are prepaid. You fund a wallet in the portal using the supported cryptocurrencies (USDT on TRC-20 or ERC-20, BTC, ETH). Deposits are credited after the network confirmations shown on the deposit screen and converted to the wallet currency at the rate displayed when the deposit is credited.

Calls are rated per the billing increments in your rate deck and deducted from the wallet in real time. When the balance reaches zero, new calls are rejected; in-progress calls may be released.

Wallet balances are not bank deposits and do not earn interest. Refunds of unused balance are handled under the refund section of the portal billing policy and are subject to verification.

You are responsible for all traffic sent through your account, including traffic from your own customers if you resell.

• Comply with the Acceptable Use Policy and Compliance Policy, which form part of these terms.
• Present only caller IDs that you own or are authorised to use, and keep CLI authorisation evidence available on request.
• Obtain and record consent wherever the law of the calling or called country requires it, including for IVR and pre-recorded messages.
• Keep credentials, SIP passwords and IP allow-lists secure; notify us immediately of any suspected compromise.

Our Network Operations Center operates 24/7. We aim for high availability of our switching platform and publish planned maintenance in the portal at least 72 hours in advance, except for emergency security work.

Because routes traverse third-party networks, we do not guarantee specific ASR, ACD or PDD values for any destination. We do publish measured quality per destination in your portal.

We may suspend traffic, specific destinations, caller IDs or the whole account without notice where we reasonably suspect fraud, unlawful traffic, a breach of the Acceptable Use Policy, a regulator or carrier request, or a risk to network integrity.

Either party may terminate on 30 days’ written notice. We may terminate immediately for material breach. Fees for traffic carried before termination remain payable from the wallet.

To the maximum extent permitted by law, our aggregate liability in any 12-month period is limited to the amount you paid for services in that period. We are not liable for indirect or consequential loss, lost profits or lost revenue, or for failures of third-party networks.

You indemnify us against claims, fines and costs arising from your traffic, your caller IDs or your breach of these terms.

These terms are governed by the laws of [jurisdiction placeholder]. The courts of that jurisdiction have exclusive jurisdiction, without prejudice to mandatory local rules on regulatory matters.