Privacy Policy

We collect only what we need to provide and secure a carrier service:

• Account data: names, business email, phone, company details and verification documents supplied at onboarding.
• Technical data: IP addresses, SIP endpoints, user-agent strings and portal access logs.
• Traffic data: call detail records (CDRs) including calling and called numbers, timestamps, duration and disposition.
• Payment data: wallet transaction identifiers and blockchain addresses used for deposits. We never hold your private keys.

We use data to deliver and bill calls, verify customer identity and CLI authorisation, detect fraud and abuse, meet legal and regulatory obligations (including lawful interception and traceback requests where applicable), and support you.

We do not sell personal data and we do not use third-party advertising trackers on this website.

Where data protection law requires a legal basis, we rely on performance of our contract with you, compliance with legal obligations, and our legitimate interest in securing our network and preventing fraud.

We share traffic data with upstream carriers strictly as needed to route and bill calls, with hosting and security sub-processors under written agreements, and with regulators or law-enforcement authorities when legally required — including industry traceback programmes.

CDRs are retained for the period required by telecommunications law in the relevant jurisdictions (typically 12–24 months), then deleted or anonymised. Account and verification records are retained for the life of the account plus the statutory period for financial and anti-fraud records.

Portal access uses encrypted transport, hashed credentials, optional two-factor authentication and role-based access. Signalling and media can be encrypted with TLS and SRTP where your platform supports it.

Depending on your location you may have rights to access, correct, delete or restrict processing of your personal data, and to complain to a supervisory authority. Contact [email protected] and we will respond within the statutory period.