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CLIRoutes

Call-center routes · ZA +27

South Africa CC Routes for dialer traffic

Capacity for predictive and power dialers calling South Africa, with per-campaign concurrency, short-call monitoring and live quality stats per destination code.

Middle East & Africa+27
Open accountTalk to routing
key_facts · za
country_code
+27 · ZA
national_len
9 digits after the trunk 0
mobile
060–063 · 071–074 · 076 · 078 · 079 · 081–084
fixed
010 / 011 Johannesburg · 012 Pretoria · 021 Cape Town
regulator
ICASA (telecoms) and the Information Regulator (POPIA)
timezone
SAST (UTC+2), no daylight saving.
reviewed
2026-10-01

Overview

CC routes to South Africa

CC routes to South Africa are tuned for dialer traffic: high call attempts, short average durations and bursts at shift start. We size capacity per campaign and watch short-call ratios, so your traffic stays welcome on the terminating networks.

South Africa is both a contact-centre origin and a destination. CC routes into South Africa enforce CPA calling hours at the trunk level and separate coverage-related 480s from true failures in reporting.

South Africa is a fast-growing English-language BPO hub serving the UK and Australia, and a destination with clear consumer-protection rules.

Number formats
TypeE.164
Mobile+27 82 123 4567082 123 4567
Fixed+27 11 123 4567011 123 4567

+27 followed by a 9-digit national number.

Regulation · ICASA

Caller ID rules in South Africa

A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.

Last reviewed

Caller-ID presentation

ICASA numbering regulations require a valid assigned number. Under the Consumer Protection Act, direct-marketing calls are limited to set hours, and POPIA section 69 requires consent for electronic direct marketing to people who are not existing customers.

POPIA

Direct marketing by electronic communication requires consent or an existing customer relationship, under the Protection of Personal Information Act.

Consumer Protection Act

Consumers can opt out of direct marketing, and calling-time restrictions apply.

Numbering

ICASA numbering regulations govern number allocation and presentation.

Calling hours

The Consumer Protection Act regulations restrict direct-marketing calls on Sundays, public holidays and outside set weekday and Saturday hours.

Dialing & setup

Dialing South Africa correctly

  • Drop the trunk 0: 082 123 4567 becomes +27 82 123 4567.
  • Direct-marketing hours: Monday to Friday 8am–8pm, Saturday 9am–1pm, no Sundays or public holidays.
  • South Africa has 12 official languages; English is the usual business default, with Afrikaans and isiZulu common.
  • SAST is UTC+2 all year, with no daylight saving.

Caller ID best practice

Present a South African number you hold for domestic calls, and make sure it can be called back.

Troubleshooting

Common SIP errors on South Africa calls

  • 480

    Temporarily Unavailable

    Mobile coverage dropped locally, often during power interruptions.

  • 503

    Service Unavailable

    Temporary operator congestion. Fail over and retry later.

  • 404

    Not Found

    The trunk 0 was kept after +27, or the number is out of service.

Quality guidance

What healthy South Africa traffic looks like

South African routes are generally reliable. Regional power interruptions can reduce mobile coverage temporarily, which shows up as 480 and 503 responses rather than route failures.

32–50%

ASR

2–4.5min

ACD

3–6s

PDD

Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.

Setup

Connect your CC route for South Africa

Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.

VICIdial carrier dialplan+27
; VICIdial › Admin › Carriers › Dialplan Entry — South Africa
exten => _927X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _927X.,2,Dial(SIP/<TECH_PREFIX>${EXTEN:1}@clirroutes,,tTo)
exten => _927X.,3,Hangup()

; Campaign dial prefix: 9 · send numbers as 27<national number without trunk 0>

FAQ

South Africa CC routes: FAQ

Can’t find what you need? Our routing team answers within the hour, around the clock.

Can I originate from a South African call center?

Yes. Many South African operations use our routes for UK, Australian and US traffic. Destination rules apply to the country you call.

Do you provide South African DIDs?

Yes, South African geographic numbers are available for inbound and as authorised CLIs.

Does POPIA apply to voice marketing calls?

POPIA section 69 covers electronic direct marketing, and the Information Regulator has indicated that it applies to voice calls. Treat consent or an existing-customer relationship as required.

How do power interruptions affect my calls?

Mobile towers can lose power during outages, temporarily reducing coverage. Expect more 480 responses in affected areas and retry later rather than marking numbers as dead.

Is there a national do-not-call list?

Consumers can opt out through industry registries, and the Consumer Protection Act provides for a national pre-emptive block. Keep your own opt-out records regardless.

Can I run predictive dialers to South Africa?

Yes, for lawful campaigns. Set conservative pacing, follow South Africa’s calling hours and opt-out rules, and keep your abandoned-call rate low. CC routes report short-call ratios per campaign so you can tune pacing with real data.

Other products in South Africa

Nearby countries

Related guides

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South Africa CC Routes

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