DID numbers · AU +61
Australia DID Numbers for inbound and CLI
Local numbers in Australia that ring your SIP endpoint and double as verified outbound caller IDs. Order, document and route them from the portal.
- country_code
- +61 · AU
- national_len
- 9 digits after the trunk 0
- mobile
- 04 (+61 4) · 05 reserved for future mobile use
- fixed
- 02 NSW and ACT · 03 Victoria and Tasmania · 07 Queensland
- regulator
- ACMA (Australian Communications and Media Authority)
- timezone
- From AWST (UTC+8) to AEST (UTC+10), with daylight saving in some states.
- reviewed
- 2026-10-14
Overview
DID numbers to Australia
A DID (direct inward dialing) number gives you a real Australia number on your SIP trunk. It receives calls from local customers and, because you hold it, it is also the strongest caller ID you can present on outbound traffic to Australia.
Australian geographic numbers in the main capitals, plus 1300 and 1800 numbers, are available for inbound lines. Geographic numbers you hold are the safest outbound CLIs for offshore contact centres.
Australia has strict calling hours and active anti-scam call blocking, so CLI validity has a direct effect on completion. Customer service, collections and research are the main traffic types.
| Type | E.164 |
|---|---|
| Mobile | +61 491 570 1560491 570 156 |
| Fixed | +61 2 5550 1234(02) 5550 1234 |
| Non-geographic | +61 1300 555 0121300 555 012 (domestic only) |
+61 followed by a 9-digit national number; 2/3/7/8 geographic, 4 mobile.
Regulation · ACMA
Caller ID rules in Australia
A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.
Caller-ID presentation
Call authentication
Reducing Scam Calls and Scam SMs code
Do Not Call Register
Telemarketing and Research Industry Standard
Calling hours
The Telemarketing Industry Standard allows calls 9am–8pm on weekdays and 9am–5pm on Saturdays, with no calls on Sundays or national public holidays.
Dialing & setup
Dialing Australia correctly
- Drop the trunk 0: (02) 5550 1234 becomes +61 2 5550 1234.
- 13, 1300 and 1800 numbers are domestic-only and cannot be reached on international routes.
- Daylight saving applies in NSW, Victoria, ACT, Tasmania and SA, but not in Queensland, WA or the NT. SA and NT run on half-hour offsets.
- The Telemarketing and Research Industry Standard limits calls to 9am–8pm weekdays and 9am–5pm Saturdays, with no calls on Sundays or national public holidays.
Caller ID best practice
Present a valid Australian number assigned to you and keep it consistent. Carriers block calls with invalid CLIs or numbers that are not in use.
Troubleshooting
Common SIP errors on Australia calls
- 403
Forbidden
The CLI failed scam-code validation: invalid, unallocated, or an Australian mobile presented on an international call without roaming.
- 404
Not Found
The called number is not in service. Check for a doubled trunk 0 (+61 02…).
- 503
Service Unavailable
Temporary congestion on the international leg; failover usually resolves it.
Quality guidance
What healthy Australia traffic looks like
Long-haul latency adds to PDD from Europe and the Americas. ASR is lower than in the UK or US because unknown and international calls are widely ignored.
30–50%
2–4min
3–6s
Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.
Setup
Connect your DID number for Australia
Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.
; extensions.conf — inbound Australia DID from CLIRoutes
[from-clirroutes]
exten => +61255501234,1,NoOp(Inbound Australia DID)
same => n,Set(CALLERID(name)=AU support line)
same => n,Goto(ivr-main,s,1)
; Present the same DID on outbound Australia calls once it is verified.FAQ
Australia DID numbers: FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
What hours can I call consumers in Australia?
Telemarketing calls are allowed 9am–8pm on weekdays and 9am–5pm on Saturdays, local time, with no calls on Sundays or national public holidays. Configure these per time zone in your dialer.
Why are some Australian calls blocked?
Carriers block calls whose CLI is invalid, not in use or flagged as scam. Use a verified Australian number you hold, and check failure causes per call in your portal.
Why are calls with Australian mobile CLIs blocked from offshore?
Under the scam-calls code, international calls presenting Australian mobile numbers are only connected when the subscriber is genuinely roaming. Offshore contact centres should present Australian fixed or non-geographic numbers they hold.
Can I present a 1300 number as my caller ID?
If you hold the 1300 number and it routes to your team, yes. It must be a number the person can call back. It cannot be dialled from outside Australia, which is fine for domestic customers.
How should my dialer handle Australian time zones?
Use the called party’s state, not a single national offset. Between October and April there are five distinct offsets in use, including two half-hour zones.
What documents do I need for Australia DIDs?
It depends on the number type. Many geographic numbers in Australia require proof of a local address or business registration; toll-free and non-geographic numbers usually need less. The portal lists requirements per number type before you order.
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Nearby countries
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