IVR routes · AU +61
Australia IVR Routes for consented campaigns
Capacity for consented and lawful automated calls to Australia: appointment reminders, surveys, collections notices and opted-in marketing. Campaigns are reviewed before IVR capacity is enabled.
- country_code
- +61 · AU
- national_len
- 9 digits after the trunk 0
- mobile
- 04 (+61 4) · 05 reserved for future mobile use
- fixed
- 02 NSW and ACT · 03 Victoria and Tasmania · 07 Queensland
- regulator
- ACMA (Australian Communications and Media Authority)
- timezone
- From AWST (UTC+8) to AEST (UTC+10), with daylight saving in some states.
- reviewed
- 2026-10-14
Overview
IVR routes to Australia
IVR routes to Australia carry automated calls that play a message and capture a key press or speech response. Automated calling is regulated more tightly than live calls almost everywhere, so we review the campaign type and consent basis for Australia before turning capacity on.
Prerecorded marketing calls in Australia require consent, must identify the caller and must offer an opt-out. Research calls have their own rules. We review the campaign type before enabling IVR capacity.
Australia has strict calling hours and active anti-scam call blocking, so CLI validity has a direct effect on completion. Customer service, collections and research are the main traffic types.
| Type | E.164 |
|---|---|
| Mobile | +61 491 570 1560491 570 156 |
| Fixed | +61 2 5550 1234(02) 5550 1234 |
| Non-geographic | +61 1300 555 0121300 555 012 (domestic only) |
+61 followed by a 9-digit national number; 2/3/7/8 geographic, 4 mobile.
Regulation · ACMA
Caller ID rules in Australia
A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.
Caller-ID presentation
Call authentication
Reducing Scam Calls and Scam SMs code
Do Not Call Register
Telemarketing and Research Industry Standard
Calling hours
The Telemarketing Industry Standard allows calls 9am–8pm on weekdays and 9am–5pm on Saturdays, with no calls on Sundays or national public holidays.
Dialing & setup
Dialing Australia correctly
- Drop the trunk 0: (02) 5550 1234 becomes +61 2 5550 1234.
- 13, 1300 and 1800 numbers are domestic-only and cannot be reached on international routes.
- Daylight saving applies in NSW, Victoria, ACT, Tasmania and SA, but not in Queensland, WA or the NT. SA and NT run on half-hour offsets.
- The Telemarketing and Research Industry Standard limits calls to 9am–8pm weekdays and 9am–5pm Saturdays, with no calls on Sundays or national public holidays.
Caller ID best practice
Present a valid Australian number assigned to you and keep it consistent. Carriers block calls with invalid CLIs or numbers that are not in use.
Troubleshooting
Common SIP errors on Australia calls
- 403
Forbidden
The CLI failed scam-code validation: invalid, unallocated, or an Australian mobile presented on an international call without roaming.
- 404
Not Found
The called number is not in service. Check for a doubled trunk 0 (+61 02…).
- 503
Service Unavailable
Temporary congestion on the international leg; failover usually resolves it.
Quality guidance
What healthy Australia traffic looks like
Long-haul latency adds to PDD from Europe and the Americas. ASR is lower than in the UK or US because unknown and international calls are widely ignored.
30–50%
2–4min
3–6s
Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.
Setup
Connect your IVR route for Australia
Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.
; extensions.conf — consented IVR campaign to Australia
[ivr-au]
exten => s,1,Answer()
same => n,Playback(custom/identify-business)
same => n,Read(KEY,custom/press-1-or-9-to-opt-out,1,,1,6)
same => n,GotoIf($["${KEY}" = "9"]?optout,1)
same => n,GotoIf($["${KEY}" = "1"]?agent,1)
same => n,Hangup()
exten => optout,1,AGI(record_optout.agi,${CALLERID(num)})
exten => agent,1,Dial(PJSIP/<AGENT_QUEUE>,30)FAQ
Australia IVR routes: FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
What hours can I call consumers in Australia?
Telemarketing calls are allowed 9am–8pm on weekdays and 9am–5pm on Saturdays, local time, with no calls on Sundays or national public holidays. Configure these per time zone in your dialer.
Why are some Australian calls blocked?
Carriers block calls whose CLI is invalid, not in use or flagged as scam. Use a verified Australian number you hold, and check failure causes per call in your portal.
Why are calls with Australian mobile CLIs blocked from offshore?
Under the scam-calls code, international calls presenting Australian mobile numbers are only connected when the subscriber is genuinely roaming. Offshore contact centres should present Australian fixed or non-geographic numbers they hold.
Can I present a 1300 number as my caller ID?
If you hold the 1300 number and it routes to your team, yes. It must be a number the person can call back. It cannot be dialled from outside Australia, which is fine for domestic customers.
How should my dialer handle Australian time zones?
Use the called party’s state, not a single national offset. Between October and April there are five distinct offsets in use, including two half-hour zones.
What consent do I need for IVR calls to Australia?
Automated marketing calls to Australia generally require prior consent, while service messages to existing customers are treated more leniently. Every message should identify the caller and offer an opt-out. We ask for your consent basis during campaign review.
Other products in Australia
Nearby countries
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Australia IVR Routes
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