IVR routes · CA +1
Canada IVR Routes for consented campaigns
Capacity for consented and lawful automated calls to Canada: appointment reminders, surveys, collections notices and opted-in marketing. Campaigns are reviewed before IVR capacity is enabled.
- country_code
- +1 · CA
- national_len
- 10 digits (NPA-NXX-XXXX)
- mobile
- No dedicated range: mobile and fixed share NPA-NXX codes
- fixed
- 416/647/437 Toronto · 514/438 Montreal · 604/778 Vancouver
- regulator
- Canadian Radio-television and Telecommunications Commission (CRTC)
- timezone
- Six time zones, from Newfoundland (UTC−3:30) to Pacific (UTC−8).
- reviewed
- 2026-10-21
Overview
IVR routes to Canada
IVR routes to Canada carry automated calls that play a message and capture a key press or speech response. Automated calling is regulated more tightly than live calls almost everywhere, so we review the campaign type and consent basis for Canada before turning capacity on.
Automatic dialing-announcing devices (ADADs) used for solicitation require express consent, and every message must identify the caller with a callback number. We enable IVR capacity after reviewing the consent basis.
Canadian traffic is often run alongside US campaigns from the same dialer, but the rules differ. Treat Canada as its own destination with its own DNCL scrub, calling hours and CLI pool.
| Type | E.164 |
|---|---|
| Fixed | +1 416 555 0123(416) 555-0123 |
| Mobile | +1 604 555 0177(604) 555-0177 |
| Toll-free | +1 888 555 01101-888-555-0110 |
+1 NPA NXX XXXX — shares the North American Numbering Plan with the US.
Regulation · Canadian Radio-television and Telecommunications Commission
Caller ID rules in Canada
A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.
Caller-ID presentation
Call authentication
STIR/SHAKEN
Unsolicited Telecommunications Rules
Automatic dialing-announcing devices
Calling hours
CRTC Telemarketing Rules allow calls 9am–9:30pm on weekdays and 10am–6pm on weekends, in the called party’s local time.
Dialing & setup
Dialing Canada correctly
- Dial +1 and 10 digits, exactly as for the US. Your dialer must tell the two countries apart by NPA, not by country code.
- Newfoundland is UTC−3:30. Time-zone logic that only handles whole hours will call there 30 minutes early.
- Quebec callers expect service in French; the Charter of the French Language gives consumers that right.
- Keep internal do-not-call requests for at least three years and honour them within 14 days.
Caller ID best practice
Present a Canadian or North American number that the person can call back, keep it consistent per campaign, and display a number that reaches a live agent or a clear opt-out within the CRTC timelines.
Troubleshooting
Common SIP errors on Canada calls
- 403
Forbidden
The CLI does not conform to the NANP and was blocked under CRTC 2018-484, or it is not authorised on your account.
- 404
Not Found
The called number is unassigned. Common with old lead lists after carrier number reclamation.
- 480
Temporarily Unavailable
The mobile is off or out of coverage; retry later rather than immediately.
Quality guidance
What healthy Canada traffic looks like
Canadian answer rates track US patterns but are less affected by analytics labelling. Calling hours are stricter, so pacing matters more than raw capacity.
38–55%
2.5–4.5min
2–5s
Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.
Setup
Connect your IVR route for Canada
Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.
; extensions.conf — consented IVR campaign to Canada
[ivr-ca]
exten => s,1,Answer()
same => n,Playback(custom/identify-business)
same => n,Read(KEY,custom/press-1-or-9-to-opt-out,1,,1,6)
same => n,GotoIf($["${KEY}" = "9"]?optout,1)
same => n,GotoIf($["${KEY}" = "1"]?agent,1)
same => n,Hangup()
exten => optout,1,AGI(record_optout.agi,${CALLERID(num)})
exten => agent,1,Dial(PJSIP/<AGENT_QUEUE>,30)FAQ
Canada IVR routes: FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
Can I use the same CLI for US and Canadian campaigns?
Technically yes, since both use the NANP. For answer rates and compliance we recommend Canadian numbers for Canadian traffic, plus a separate DNCL scrub and Canadian calling hours in your dialer.
Do I need to register with the DNCL?
If you make telemarketing calls to Canadian consumers, yes. Registration and subscription with the DNCL operator is your responsibility; we can confirm the route is configured for your campaign once you have it.
Does Quebec need anything different?
Offer French-language service and French scripts. Quebec’s Consumer Protection Act also adds rules on distance contracts that your sales scripts should reflect.
What does CRTC call blocking do to my traffic?
Calls presenting caller IDs that are not valid NANP numbers (too short, all zeros, unassigned area codes) are blocked by Canadian carriers. Valid numbers you hold are unaffected.
How long must I keep do-not-call requests?
Record each request, honour it within 14 days and keep it on your internal list for at least three years, separately from your National DNCL scrub.
What consent do I need for IVR calls to Canada?
Automated marketing calls to Canada generally require prior consent, while service messages to existing customers are treated more leniently. Every message should identify the caller and offer an opt-out. We ask for your consent basis during campaign review.
Other products in Canada
Nearby countries
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Canada IVR Routes
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