IVR routes · DE +49
Germany IVR Routes for consented campaigns
Capacity for consented and lawful automated calls to Germany: appointment reminders, surveys, collections notices and opted-in marketing. Campaigns are reviewed before IVR capacity is enabled.
- country_code
- +49 · DE
- national_len
- Variable: 10–11 digits after the trunk 0
- mobile
- 015x · 016x · 017x
- fixed
- 030 Berlin · 040 Hamburg · 069 Frankfurt
- regulator
- Bundesnetzagentur (Federal Network Agency)
- timezone
- CET (UTC+1), CEST (UTC+2) in summer.
- reviewed
- 2026-10-22
Overview
IVR routes to Germany
IVR routes to Germany carry automated calls that play a message and capture a key press or speech response. Automated calling is regulated more tightly than live calls almost everywhere, so we review the campaign type and consent basis for Germany before turning capacity on.
Automated advertising calls to German consumers require prior express consent. Service IVR, such as delivery notifications and payment reminders, is the typical use. We enable IVR after reviewing the consent basis.
Germany is a high-quality, mostly B2B and customer-care destination. Consumer cold-calling is heavily restricted, so most consumer traffic is service or consented callback traffic.
| Type | E.164 |
|---|---|
| Mobile | +49 151 2345 67890151 23456789 |
| Fixed | +49 30 1234 5678030 12345678 |
| Toll-free | +49 800 123 45670800 1234567 (domestic only) |
+49 followed by an area code and subscriber number of variable length.
Regulation · Bundesnetzagentur
Caller ID rules in Germany
A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.
Caller-ID presentation
Number presentation (TKG)
Consent under the UWG
Data protection
Calling hours
No fixed statutory window; consent rules are the main constraint, and calls late in the evening attract complaints.
Dialing & setup
Dialing Germany correctly
- Drop the trunk 0: 030 12345678 becomes +49 30 12345678.
- German numbers have variable length. Never pad, truncate or validate them against a fixed digit count.
- Keep documentation of consumer consent for five years, as UWG §7a has required since October 2021.
- B2B calls need at least presumed consent based on the recipient’s actual interest.
Caller ID best practice
Never suppress the number on promotional calls. Present a German number assigned to you, ideally one that matches your business location.
Troubleshooting
Common SIP errors on Germany calls
- 484
Address Incomplete
A number was truncated by a fixed-length validator. German numbers vary in length.
- 403
Forbidden
The CLI is not a valid assigned number, or it was suppressed and rejected under the TKG rules.
- 404
Not Found
The subscriber number is not in service.
Quality guidance
What healthy Germany traffic looks like
German routes are high quality. If ASR drops on CLI traffic, check whether the call is being treated as international-origin and the CLI is being suppressed.
40–58%
2.5–4.5min
2–4s
Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.
Setup
Connect your IVR route for Germany
Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.
; extensions.conf — consented IVR campaign to Germany
[ivr-de]
exten => s,1,Answer()
same => n,Playback(custom/identify-business)
same => n,Read(KEY,custom/press-1-or-9-to-opt-out,1,,1,6)
same => n,GotoIf($["${KEY}" = "9"]?optout,1)
same => n,GotoIf($["${KEY}" = "1"]?agent,1)
same => n,Hangup()
exten => optout,1,AGI(record_optout.agi,${CALLERID(num)})
exten => agent,1,Dial(PJSIP/<AGENT_QUEUE>,30)FAQ
Germany IVR routes: FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
Can I cold-call consumers in Germany?
Generally no. Promotional calls to consumers require prior express consent, documented and retained. Service calls to existing customers and consented callbacks are the common use cases on our German routes.
Which number should I present?
A German geographic or national number assigned to you. We can supply German DIDs, and the portal lets you authorise them as CLIs in a few minutes.
Why does my German CLI show as unknown?
German networks must suppress German numbers on calls from abroad unless the caller is a roaming mobile customer. Calls routed as international-origin will not display your German CLI.
What consent evidence must I keep?
Under UWG §7a you must document consumer consent to advertising calls at the time it is given and keep that record for five years. The Bundesnetzagentur can request it.
Are B2B cold calls allowed in Germany?
Only with presumed consent, meaning a concrete reason to believe the business is interested. Cold calling a list with no prior connection is risky even in B2B.
What consent do I need for IVR calls to Germany?
Automated marketing calls to Germany generally require prior consent, while service messages to existing customers are treated more leniently. Every message should identify the caller and offer an opt-out. We ask for your consent basis during campaign review.
Other products in Germany
Nearby countries
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Germany IVR Routes
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