IVR routes · FR +33
France IVR Routes for consented campaigns
Capacity for consented and lawful automated calls to France: appointment reminders, surveys, collections notices and opted-in marketing. Campaigns are reviewed before IVR capacity is enabled.
- country_code
- +33 · FR
- national_len
- 9 digits after the trunk 0
- mobile
- 06 · 07
- fixed
- 01 Île-de-France · 02 north-west · 03 north-east
- regulator
- ARCEP (telecoms) and CNIL (data protection)
- timezone
- CET (UTC+1), CEST (UTC+2) in summer.
- reviewed
- 2026-10-25
Overview
IVR routes to France
IVR routes to France carry automated calls that play a message and capture a key press or speech response. Automated calling is regulated more tightly than live calls almost everywhere, so we review the campaign type and consent basis for France before turning capacity on.
Automated calls in France need prior consent and must not present mobile numbers. Service IVR, such as appointment confirmations, is the common use. We review the campaign basis and CLI range first.
France combines strict telemarketing hours with strong caller authentication. Operators increasingly reject calls whose CLI cannot be authenticated, so verified numbers matter.
| Type | E.164 |
|---|---|
| Mobile | +33 6 12 34 56 7806 12 34 56 78 |
| Fixed | +33 1 23 45 67 8901 23 45 67 89 |
| Telemarketing | +33 9 48 12 34 5609 48 12 34 56 |
+33 followed by a 9-digit national number; 01–05 geographic, 06/07 mobile, 09 VoIP.
Regulation · ARCEP
Caller ID rules in France
A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.
Caller-ID presentation
Call authentication
Caller authentication
Bloctel
Calling hours and frequency
Calling hours
For consumer telemarketing, calls are limited to weekdays 10am–1pm and 2pm–8pm, with a cap on calls to the same person over a 30-day period.
Dialing & setup
Dialing France correctly
- Drop the trunk 0: 06 12 34 56 78 becomes +33 6 12 34 56 78.
- Telemarketing calls to consumers are limited to weekdays 10am–1pm and 2pm–8pm, with a maximum of four calls in 30 days to the same person.
- Consumer telemarketing has moved to an opt-in model: confirm the current consent requirement with counsel before any campaign.
- Overseas departments (Réunion, Guadeloupe, Martinique) use separate country-code-style ranges and their own time zones.
Caller ID best practice
Use a French number allocated to you, follow ARCEP’s rules on numbering ranges for automated and marketing calls, and present the same number your customers would recognise.
Troubleshooting
Common SIP errors on France calls
- 403
Forbidden
The call presented a French number without MAN authentication and was interrupted.
- 404
Not Found
The trunk 0 was kept after +33, or the number is not in service.
- 486
Busy Here
The called party is busy. Retry after a pause rather than immediately.
Quality guidance
What healthy France traffic looks like
French ASR on marketing traffic has fallen as consumers learn to recognise the telemarketing ranges. Service calls on ordinary numbers still answer well.
35–55%
2–4min
2–5s
Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.
Setup
Connect your IVR route for France
Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.
; extensions.conf — consented IVR campaign to France
[ivr-fr]
exten => s,1,Answer()
same => n,Playback(custom/identify-business)
same => n,Read(KEY,custom/press-1-or-9-to-opt-out,1,,1,6)
same => n,GotoIf($["${KEY}" = "9"]?optout,1)
same => n,GotoIf($["${KEY}" = "1"]?agent,1)
same => n,Hangup()
exten => optout,1,AGI(record_optout.agi,${CALLERID(num)})
exten => agent,1,Dial(PJSIP/<AGENT_QUEUE>,30)FAQ
France IVR routes: FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
Why do French calls with my number get blocked?
French operators authenticate calls presenting French numbers. If the number is not assigned to you or cannot be authenticated, the call may be blocked. Use a verified French DID as your CLI.
Do I need to scrub against Bloctel?
For marketing calls to consumers without an existing contract, yes. Service calls to existing customers are treated differently, but check with your counsel.
Which numbers can telemarketers present in France?
Only numbers from the ARCEP telemarketing ranges (0162, 0163, 0270, 0271, 0377, 0378, 0424, 0425, 0568, 0569, 0948, 0949). Service calls can use ordinary numbers you hold.
What is the MAN mechanism?
It is France’s caller authentication system, similar in purpose to STIR/SHAKEN. Calls with French CLIs that are not authenticated by the originating operator are cut off before they ring.
When can I call French consumers?
For telemarketing, weekdays 10am–1pm and 2pm–8pm only, never weekends or public holidays, and no more than four calls in 30 days to the same person.
What consent do I need for IVR calls to France?
Automated marketing calls to France generally require prior consent, while service messages to existing customers are treated more leniently. Every message should identify the caller and offer an opt-out. We ask for your consent basis during campaign review.
Other products in France
Nearby countries
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France IVR Routes
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