IVR routes · ES +34
Spain IVR Routes for consented campaigns
Capacity for consented and lawful automated calls to Spain: appointment reminders, surveys, collections notices and opted-in marketing. Campaigns are reviewed before IVR capacity is enabled.
- country_code
- +34 · ES
- national_len
- 9 digits, no trunk prefix
- mobile
- 6xx · 71x–74x
- fixed
- 91 Madrid · 93 Barcelona · 95 Seville and Málaga
- regulator
- CNMC (telecoms) and AEPD (data protection)
- timezone
- CET (UTC+1), CEST (UTC+2); the Canary Islands are one hour behind.
- reviewed
- 2026-10-18
Overview
IVR routes to Spain
IVR routes to Spain carry automated calls that play a message and capture a key press or speech response. Automated calling is regulated more tightly than live calls almost everywhere, so we review the campaign type and consent basis for Spain before turning capacity on.
Automated commercial calls to Spanish consumers need prior consent. Collections reminders and service notifications are the common IVR uses. We confirm the consent basis before enabling capacity.
Spain is a major nearshore BPO hub and a large destination for Spanish-language customer care. Since 2023, unsolicited commercial calls require prior consent.
| Type | E.164 |
|---|---|
| Mobile | +34 612 345 678612 345 678 |
| Fixed | +34 91 123 45 6791 123 45 67 |
| Telemarketing | +34 400 123 456400 123 456 |
+34 followed by a 9-digit national number; 8/9 geographic, 6/7 mobile.
Regulation · CNMC
Caller ID rules in Spain
A practical summary for operations teams, not legal advice. Confirm current requirements with counsel before you launch.
Caller-ID presentation
Consent for commercial calls
Identifiable numbers
Lista Robinson
Calling hours
Commercial calls should avoid late evenings and weekends; consumer-protection law sets weekday daytime as the expected window.
Dialing & setup
Dialing Spain correctly
- Spain has no trunk 0. Send all nine digits after +34 unchanged.
- The Canary Islands run on UTC+0, one hour behind the mainland.
- Scrub consumer lists against the Lista Robinson as well as your own opt-outs.
- Regional languages (Catalan, Basque, Galician) are appreciated but Spanish is universally accepted.
Caller ID best practice
Present an identifiable Spanish number that can be called back, and use dedicated commercial-call prefixes where the rules require them.
Troubleshooting
Common SIP errors on Spain calls
- 404
Not Found
A 0 was added in front of the national number. Spain has no trunk prefix.
- 403
Forbidden
A Spanish CLI was presented on international-origin traffic without authorisation, or the CLI range is not permitted for commercial calls.
- 480
Temporarily Unavailable
Handset off or unreachable.
Quality guidance
What healthy Spain traffic looks like
Spanish routes are stable and low-PDD. Marketing traffic sees lower ASR as the 400 range becomes recognisable; service traffic is unaffected.
35–55%
2–4min
2–5s
Typical ranges on healthy routes, as guidance only. Results depend on your lists, CLI reputation and campaign type. Live per-destination stats are in your portal.
Setup
Connect your IVR route for Spain
Replace the placeholders in angle brackets with the values from your portal. Full trunk templates for each platform are in the portal after sign-up.
; extensions.conf — consented IVR campaign to Spain
[ivr-es]
exten => s,1,Answer()
same => n,Playback(custom/identify-business)
same => n,Read(KEY,custom/press-1-or-9-to-opt-out,1,,1,6)
same => n,GotoIf($["${KEY}" = "9"]?optout,1)
same => n,GotoIf($["${KEY}" = "1"]?agent,1)
same => n,Hangup()
exten => optout,1,AGI(record_optout.agi,${CALLERID(num)})
exten => agent,1,Dial(PJSIP/<AGENT_QUEUE>,30)FAQ
Spain IVR routes: FAQ
Can’t find what you need? Our routing team answers within the hour, around the clock.
Can I run outbound sales into Spain?
Yes, with prior consent or another lawful basis, a scrub against the Robinson List and an identifiable CLI. Many customers run consented callbacks and existing-customer campaigns on our Spanish routes.
Do I need a Spanish CLI?
It is strongly recommended. Spanish numbers you hold give the best answer rates and meet the identifiable-number requirement. We can supply Spanish DIDs.
Do I need to use the 400 prefix?
Commercial calls are moving to the 400 range under the Spanish rules. Service calls can use ordinary numbers you hold. Confirm the current timetable with counsel before launching sales campaigns.
Is the Lista Robinson still relevant now that consent is required?
Yes. It remains the national opt-out list and should still be checked, especially for calls based on a customer relationship rather than explicit consent.
Do the Canary Islands have a different time zone?
Yes, they are one hour behind mainland Spain all year. Set the time zone by province in your dialer.
What consent do I need for IVR calls to Spain?
Automated marketing calls to Spain generally require prior consent, while service messages to existing customers are treated more leniently. Every message should identify the caller and offer an opt-out. We ask for your consent basis during campaign review.
Other products in Spain
Nearby countries
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Spain IVR Routes
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